Frequently Asked Questions

Precision care, clearly explained

Answers to common questions about choosing, using, and maintaining the Orvelilio care system.

What can the ultrasonic cleaner care for?

It is designed for compatible jewelry, eyewear frames, detached metal watch bands, and durable metal accessories. Suitability depends on materials, construction, coatings, adhesives, and the original manufacturer’s guidance.

What is the difference between Standard and Pro?

The Standard model offers a compact 600 ml tank and three timed cycles. Pro expands capacity to 1.2 L and adds dual transducers, degas control, and optional gentle heat for compatible items.

Can I put a complete watch in the tank?

No. We recommend caring only for a detached, compatible metal bracelet unless the watch manufacturer explicitly approves the exact immersion and ultrasonic method.

Do I need cleaning concentrate?

Water alone may be appropriate for light care. A compatible, correctly diluted concentrate can help with oils and residue. Never substitute household chemicals or flammable liquids.

How often should I clean valuables?

Frequency depends on wear, material, and manufacturer guidance. Short, appropriate cycles are preferable to unnecessary repeated processing.

How do I care for the machine?

Empty and wipe the tank after use, keep vents clear, allow every part to dry fully, and store accessories clean. Follow the model-specific manual for filters and maintenance.

Contact Orvelilio

Email: service@orvelilio.com

Orders, shipping and returns

How long does delivery take?

Processing normally takes 1–3 business days, followed by an estimated 7–12 business days in transit.

When is shipping free?

Standard shipping is free on merchandise subtotals of $45 USD or more after discounts and before applicable taxes.

Where will my order ship from?

Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination.

Can I cancel or change my order?

Email service@orvelilio.com within 12 hours. Changes cannot be guaranteed after fulfillment has started.

What is the return window?

Eligible items may be requested for return within 30 days of confirmed delivery. Contact support before sending anything back.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank may need additional posting time.

Company information

Orvelilio is owned and operated by Harbin Jiadian Technology Co., Ltd.

Brand
Orvelilio
Legal company
Harbin Jiadian Technology Co., Ltd.
Registered address
Commercial Unit No. 1, West Side of Building B, Tianxin Mingfu Residential Community, Zhongxin Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China
Customer support
service@orvelilio.com